Returns Policy

Returns Policy

Thank you for shopping at Lottie Button. We value your satisfaction and want to ensure a positive shopping experience. Please take a moment to review our returns policy outlined below.

1. Eligibility for Returns:
- To be eligible for a return, the item(s) must be unused, in the same condition as received, and in the original packaging.
- Certain items, such as perishable goods, personalised items, are not eligible for return due to hygiene and safety reasons.

2. Return Process:
- To initiate a return, please contact us within 7 days of receiving the item(s). You can reach us via hello@lottiebutton.com

Provide the following information when contacting us:
- Order number
- Reason for return
- Desired resolution (refund, exchange, etc.)
- Any relevant supporting documentation or images

3. Return Shipping:
- You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s).

4. Refunds and Exchanges:
- Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your return.
- If approved, we will initiate the refund process to your original payment method or provide an exchange as per your request.
- Refunds may take up to 3-5 days to process and appear in your account, depending on your payment provider.

5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately with supporting documentation and images.
- We will work with you to resolve the issue promptly, either by providing a replacement or refund.

6. Changes to the Returns Policy:
- We reserve the right to modify or update our returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our returns policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.